Introduction & Overview
Welcome to Fugen CRM ("we," "our," or "us"). We operate academic consulting, corporate training, candidate placement facilitation, e-learning management platforms, mobile applications, and CRM services (collectively, the "Services").
This Privacy Policy explains in a straightforward and transparent manner how we collect, process, store, disclose, and protect your personal information when you interact with our website (www.fugencrm.com), candidate registration portals, learner management systems (LMS), and our mobile applications.
Our Core Commitment:
We never sell, rent, or trade your personal information to unauthorized third parties or marketing brokers. Your data is used exclusively to facilitate your academic training, profile evaluations, placement support, and customer service.Information We Collect
We may collect information directly from you when you register, communicate with our counselors, apply for training/placement programs, or use our digital platforms:
Personal Identity Data
- Full Name, Gender, Date of Birth
- Phone Number, Email Address
- City, State, Residential Address
- Profile Photo or Avatar (Optional)
Career & Academic Data
- Educational Qualification & Year of Passing
- Technical Skills & Certifications
- Total Work Experience & Job Preferences
- Current CTC & Expected CTC
- Uploaded Resumes / CV Documents
Learning & LMS Data
- Enrolled Courses, Batches, and Videos
- Quiz Attempts, Scores, and Answers
- Video Lecture Watch Progress & Notes
- Earned Completion Certificates
Billing & Transaction Data
- Invoice records, payment dates, amounts
- Payment Mode (UPI, Bank Transfer, Card)
- Transaction Reference IDs & Receipts
- Note: We do not store raw card PINs or passwords.
How We Use Your Information
We process your personal information strictly for legitimate academic, vocational, and business purposes, including:
- Admissions & Account Setup: To evaluate candidate eligibility, create learner accounts, and assign appropriate course batches.
- Training & Skill Evaluation: To track progress across video tutorials, eBooks, quizzes, and generate genuine verified digital certificates.
- Placement & Interview Support: To share qualified candidate profiles with hiring partner companies upon student authorization.
- Operational Notifications: To provide schedule updates, batch announcements, fee receipts, and test reminders via WhatsApp, Email, or SMS.
- Security & System Integrity: To prevent fraud, enforce device session limits, and verify certificate authenticity through QR verification.
Mobile Application & Device Permissions
If you access our learning services via the official FuGen mobile application (Android / iOS), the app may request specific system permissions solely to deliver features you choose to use:
Requested only when you choose to update your profile photo, upload academic resumes, or submit homework documents. We never access your gallery without your explicit trigger.
Used to alert you about new batch schedules, live class reminders, quiz results, and certificate approvals. You can disable this anytime in your device settings.
Non-sensitive device metadata (OS version, device model, IP address) used to prevent simultaneous unauthorized account sharing and maintain active login security.
WhatsApp & Communication Policy
Fugen CRM utilizes Meta's official WhatsApp Business Cloud API to provide fast, convenient communication for registered students and candidate inquiries.
- Opt-In: By submitting candidate registration or enrolling in our courses, you consent to receive relevant educational notices, fee receipts, and interview schedules.
- Opt-Out / Unsubscribe: You can opt out of automated WhatsApp broadcasts at any time by replying
STOPorUNSUBSCRIBEto any WhatsApp message from us, or by contacting our support team. - No Spam: We strictly prohibit sending unsolicited advertisements or unauthorized third-party marketing via our official channels.
Third-Party Services & Integrations
We partner with trusted cloud providers and infrastructure services strictly to ensure reliable operation of the platform:
Data Security & Retention
We employ multi-layer administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure:
- Encryption in Transit & At Rest: All data transmissions are encrypted using standard HTTPS/TLS 1.3 protocol. Sensitive credentials and passwords are hash-encrypted using Bcrypt.
- Role-Based Access Control (RBAC): Access to student data and candidate records is strictly compartmentalized by staff role (Director, Admin, Trainer, Counselor).
- Data Retention: We retain active learner records for the duration of the course lifecycle and placement support period, plus any retention periods required by statutory educational and tax record regulations.
Your Rights & Account Deletion
You possess full control over your personal information. Under applicable data privacy frameworks, you have the right to:
To submit a data access or account deletion request, please email info@fugencrm.com with the subject line "Data Privacy Request". We process verified requests within 15 business days.
Children's Privacy
Our training courses and candidate services are designed for higher education students and working professionals (ages 16 and older). We do not knowingly collect personal data from children under 13 without verified parental/guardian consent.
Changes to This Privacy Policy
We may periodically update this policy to reflect enhancements in our services, new feature rollouts, or evolving legal frameworks. When updates occur, we will update the "Effective Date" at the top of this document. Continued use of our platforms constitutes acceptance of the revised terms.
Contact Us & Grievance Redressal
If you have questions, feedback, or concerns regarding this Privacy Policy, our data practices, or wish to exercise your statutory rights, please contact our designated Grievance & Compliance Officer: